The assessment and referral department at Poplar Springs Hospital is available to assist you 24 hours a day, seven days a week by calling (804) 733-6874 or toll-free (866) 546-2229.

Clinicians can answer questions regarding admission policies, insurance and most procedural questions about the hospital. Some people are afraid to seek help for their issues or situations. Our caring and compassionate staff provides guidance and reassurance throughout the admissions process.

Assessment Process

Your call to us will be answered immediately by a behavioral health professional and a no-cost assessment will be scheduled. The assessment process involves a free, confidential, face-to-face interview. We ask questions about the current crisis as well as questions about any ongoing factors that might also affect the crisis situation. The assessment helps the clinician, the family and the individual to make the best decision about treatment alternatives.

After careful screening to determine the level of care needed, the person will either be admitted or a community referral will be made. Please call if you or a loved one is suffering from:

  • Depression
  • Suicidal/Homicidal Thoughts
  • Behavioral Problems
  • Psychosis
  • Chemical Dependency

Patients and families are involved in deciding which level of care is the best in individual cases. Our full continuum of care includes: