Adult FAQs

Who can refer to Poplar Springs Hospital?

We welcome referrals by medical or mental health caregivers, case managers, employee assistance programs, family members, community agencies, school counselors, hospitals, clergy, friends and patients themselves. If you would like further information, call our assessment and referral counselors at (804) 733-6874 or toll-free (866) 546-2229.

Will my insurance company pay for my services?

We are an approved provider for most major insurance companies and managed care plans. Please feel free to call (804) 733-6874 to see if Poplar Springs accepts your insurance plan.

Poplar Springs Hospital works closely with patients, their families, agency representatives, insurance companies, EAPs and managed care providers to determine all possible payment options. Poplar Springs also accepts MEDICARE and CHAMPUS/TRICARE®.

In addition, Poplar Springs Hospital will accept direct payment of fees for individuals who do not have or want to use insurance. We are an approved provider for most major insurance companies and managed care plans.

What should I bring with me to Poplar Springs?

  • Insurance forms and personal identification
  • Casual clothing (wash and wear depending on the season)
  • Comfortable shoes without shoestrings (sneakers for outside recreation)
  • Current medications
  • Comfort items such as favorite pillow, comforter/throw or photographs (no glass frames)

Things to leave at home:

  • Televisions
  • Jewelry
  • Any substances that contain alcohol or drugs, or other substances that could be abused
  • Tight-fitting or short-cut clothing, shirts with inappropriate slogans or revealing slumber wear
  • Food of any kind
  • Any other valuable items

If I am having a problem on a weekend or evening, how do I contact Poplar Springs Hospital?

Poplar Springs is open 24-hours a day, seven days a week. Counselors are on call to assist you with any questions you may have. Appointments can be made for the same day and we also accept walk-in appointments. If you are interested in learning more, or just have a question, please call (804) 733-6874 anytime.

“TRICARE” is a registered trademark of the TRICARE Management Activity. All rights reserved.